Q: Do you offer payment plans?

Yes! We offer flexible monthly financing options to help spread the cost over time. We also accept milestone-based payments for larger projects. A 50% deposit is required to begin work, with the remaining balance due upon completion.

Q: Is there a rush fee for faster delivery?

Yes, rush projects incur a 50% fee on top of the standard project cost. This prioritizes your project and guarantees expedited delivery. Our standard 72-hour turnaround is already faster than most agencies.

Q: What's included in the hosting fee?

Hosting is $50/month. This includes server space, SSL certificate, daily backups, security monitoring, and 99.9% uptime guarantee. Hosting is billed separately from design/development.

Q: Do you help with domain registration?

Yes, we can handle domain registration and DNS setup for an additional fee. We recommend clients own their domain directly (we'll guide you through the process) so you maintain full control of your digital assets.

Q: How much does logo design cost?

Logo design packages start at $500 for a basic logo with 2-3 concepts and revisions. Full brand identity packages (logo, color palette, typography, brand guidelines document) start at $1,500. Complex logos or extensive brand systems are quoted based on scope.

Q: How much does product photography cost?

Individual headshots and business portraits are $200 per person. For team photos, company events, or multiple employees, contact us for a custom quote based on your needs. Product photography pricing varies by complexity, volume, and styling requirements - reach out with details about your project for an accurate quote.

Q: What does GBP management cost?

Google Business Profile setup and optimization is $500. Ongoing management (weekly posts, review monitoring, monthly reporting) is $500/month. We also offer GBP as part of our local SEO packages which include additional services.

Q: How long does it take to build a website?

Our standard turnaround is 72 hours for most business websites. This is possible because we use optimized workflows and modern development tools. Complex projects with custom features may take 1-2 weeks. Timeline assumes prompt client feedback and content delivery.

Q: What do you need from me to get started?

To begin, we need: 1) Your business information (name, contact, services), 2) Logo and brand colors (if available), 3) Content for each page (or we can help write it), 4) Photos of your team/work (or we can source stock images), 5) 50% deposit. The more prepared you are, the faster we deliver.

Question 1

How much does a website cost?

Accepted Answer

We offer three website packages: Starter (,000) includes a 3-page site with mobile-responsive design, <500ms load times, and 72-hour delivery. Standard (,000) is our most popular - 7 pages with enhanced design, basic SEO setup, and Google Business Profile configuration. Enterprise (,000) is for complex projects with unlimited pages, custom integrations, CRM connections, and advanced functionality. All packages include our speed and performance guarantees.

Question 2

Do you offer payment plans?

Accepted Answer

Yes! We offer flexible monthly financing options to help spread the cost over time. We also accept milestone-based payments for larger projects. A 50% deposit is required to begin work, with the remaining balance due upon completion.

Question 3

Is there a rush fee for faster delivery?

Accepted Answer

Yes, rush projects incur a 50% fee on top of the standard project cost. This prioritizes your project and guarantees expedited delivery. Our standard 72-hour turnaround is already faster than most agencies.

Question 4

What's included in the hosting fee?

Accepted Answer

Hosting is $50/month. This includes server space, SSL certificate, daily backups, security monitoring, and 99.9% uptime guarantee. Hosting is billed separately from design/development.

Question 5

Do you help with domain registration?

Accepted Answer

Yes, we can handle domain registration and DNS setup for an additional fee. We recommend clients own their domain directly (we'll guide you through the process) so you maintain full control of your digital assets.

Question 6

How much does logo design cost?

Accepted Answer

Logo design packages start at $500 for a basic logo with 2-3 concepts and revisions. Full brand identity packages (logo, color palette, typography, brand guidelines document) start at $1,500. Complex logos or extensive brand systems are quoted based on scope.

Question 7

How much does product photography cost?

Accepted Answer

Individual headshots and business portraits are $200 per person. For team photos, company events, or multiple employees, contact us for a custom quote based on your needs. Product photography pricing varies by complexity, volume, and styling requirements - reach out with details about your project for an accurate quote.

Question 8

What does GBP management cost?

Accepted Answer

Google Business Profile setup and optimization is $500. Ongoing management (weekly posts, review monitoring, monthly reporting) is $500/month. We also offer GBP as part of our local SEO packages which include additional services.

Question 9

How long does it take to build a website?

Accepted Answer

Our standard turnaround is 72 hours for most business websites. This is possible because we use optimized workflows and modern development tools. Complex projects with custom features may take 1-2 weeks. Timeline assumes prompt client feedback and content delivery.

Question 10

What do you need from me to get started?

Accepted Answer

To begin, we need: 1) Your business information (name, contact, services), 2) Logo and brand colors (if available), 3) Content for each page (or we can help write it), 4) Photos of your team/work (or we can source stock images), 5) 50% deposit. The more prepared you are, the faster we deliver.

Question 11

How many revisions are included?

Accepted Answer

Every project includes 2-3 rounds of revisions at no extra cost. We work collaboratively throughout the process to ensure you love the result. Additional revision rounds beyond the included amount are billed at our hourly rate.

Question 12

How will we communicate during the project?

Accepted Answer

We provide weekly progress updates plus you have anytime access to reach us via email. We respond to all inquiries within 24 hours on business days. For urgent matters, we're generally available by phone during business hours.

Question 13

What happens if I need changes after the project is done?

Accepted Answer

You have 30 days of free changes after launch. After that, you can either subscribe to our maintenance plan ($100/month for unlimited small updates) or request individual changes at $100 per change.

Question 14

What if I take a long time to provide content or feedback?

Accepted Answer

Our 72-hour delivery timeline assumes you provide content and feedback promptly (within 24-48 hours of requests). Extended delays on your end will extend the project timeline proportionally. Projects with no client response for 30+ days are paused. We're flexible and understand busy schedules, but timelines are a partnership.

Question 15

What if I change my mind about the project direction mid-way?

Accepted Answer

Significant scope changes after design approval (different industry focus, complete redesign, major feature additions) are treated as change orders with additional cost and timeline. Minor adjustments within the original scope are included. We'll always discuss implications before proceeding with changes and get written approval for any additional charges.

Question 16

What if I want to use my own images but they're low quality?

Accepted Answer

We'll advise if provided images are too low resolution, poorly lit, or otherwise unsuitable for professional use. If you choose to use them anyway, we'll optimize them as best we can but cannot guarantee they'll look professional. We can source high-quality stock images or recommend professional photography services as alternatives.

Question 17

How long does logo design take?

Accepted Answer

Initial logo concepts are typically delivered within 5-7 business days. The full process including revisions usually takes 2-3 weeks. Rush delivery is available for an additional fee. Brand identity packages take 3-4 weeks due to the expanded scope.

Question 18

How many logo revisions are included?

Accepted Answer

Our standard logo package includes 2-3 initial concepts and 2 rounds of revisions. Most clients finalize within this scope. Additional revision rounds are available at our hourly rate. We want you to love your logo, so we work collaboratively throughout the process.

Question 19

How long until I receive my photos?

Accepted Answer

Edited photos are typically delivered within 5-7 business days after the shoot. Rush delivery (48-72 hours) is available for an additional fee. You'll receive web-optimized images plus high-resolution files suitable for print.

Question 20

What platforms do you build websites on?

Accepted Answer

We specialize in modern web technologies including Astro and React. These platforms deliver lightning-fast load times, excellent SEO performance, and are highly maintainable. We choose the technology that best fits your specific needs.

Question 21

Will my website work on mobile devices?

Accepted Answer

Absolutely. Every website we build is mobile-first and fully responsive. We test on all major devices and screen sizes including phones, tablets, and desktops. Mobile performance is critical for both user experience and Google rankings.

Question 22

What browsers do you support?

Accepted Answer

We test and optimize for all modern browsers including Chrome, Safari, Firefox, and Edge on both desktop and mobile. We do not support legacy browsers like Internet Explorer, as they represent less than 1% of web traffic.

Question 23

Do you guarantee PageSpeed scores?

Accepted Answer

Yes! We guarantee 95+ scores on Google PageSpeed Insights for Performance, Accessibility, Best Practices, and SEO at the time of delivery. We verify these scores before handoff. Note: Google occasionally updates their scoring algorithm, so we guarantee scores at delivery date only.

Question 24

Can I update my website myself after launch?

Accepted Answer

All website updates and changes go through us to ensure quality and consistency. This protects your site from accidental breaks and maintains optimal performance. Our maintenance plans make updates quick and affordable.

Question 25

What if I need specific third-party integrations that slow the site?

Accepted Answer

Some third-party tools (chat widgets, tracking pixels, heavy plugins, external booking systems) can impact page speed. We'll advise you on performance implications before adding them. If you choose to include tools that significantly impact performance, the PageSpeed guarantee applies to our code only - not third-party scripts we can't control.

Question 26

What happens if someone else modifies the site after delivery?

Accepted Answer

Our guarantees (PageSpeed scores, functionality, accessibility) apply at time of delivery. If you, another developer, or a third party modifies the site after handoff, we cannot guarantee continued performance. We document the delivered state and can restore it if needed, but additional modifications may require re-verification at additional cost.

Question 27

Do you provide legal pages like privacy policies?

Accepted Answer

We can add placeholder pages for Privacy Policy, Terms of Service, and other legal pages, but we don't write legal content. We strongly recommend having an attorney review or draft these documents, especially if you collect user data, process payments, or operate in regulated industries. Template legal pages from online generators may not adequately protect your business.

Question 28

What about email deliverability from contact forms?

Accepted Answer

We set up contact forms to send to your specified email address, but email deliverability depends on many factors outside our control: your email provider, spam filters, server reputation, and recipient settings. We test that forms submit correctly, but cannot guarantee emails won't be filtered as spam. We recommend checking spam folders and using a business email address.

Question 29

Can you convert my current website to your platform?

Accepted Answer

Yes! We can convert most existing websites - whether they're on WordPress, Shopify, Squarespace, or custom-built - into our modern Astro/React stack. This typically results in dramatically faster load times and better performance scores. The scope depends on your current site's complexity and what functionality needs to be preserved. Some third-party plugins or integrations may need alternative solutions in our stack. We'll review your existing site and provide a detailed quote for the conversion.

Question 30

Who owns the website after it's built?

Accepted Answer

Upon final payment, you own your complete website including all custom content, branding, and design elements created specifically for you. We retain rights to our underlying development frameworks, templates, and reusable code systems - similar to how a contractor owns their tools but you own the finished building.

Question 31

Do you require a contract?

Accepted Answer

Yes, we use a straightforward contract that protects both parties. It outlines project scope, timeline, payment terms, revision policy, and ownership rights. This ensures there are no surprises and everyone knows what to expect.

Question 32

What's your refund policy?

Accepted Answer

We offer a full refund before design approval begins. Once design work starts, refunds are prorated based on work completed. We also offer a 30-day satisfaction guarantee after launch - if you're not happy, we'll make it right or discuss refund options.

Question 33

What happens if I need to cancel the project?

Accepted Answer

If you need to cancel, the deposit covers work already completed. Any unused portion may be refunded depending on the project stage. We understand circumstances change and try to be fair and flexible.

Question 34

Do you sign NDAs?

Accepted Answer

Yes, we're happy to sign reasonable non-disclosure agreements. Protecting your confidential business information is important to us. Just send over your NDA and we'll review and sign promptly.

Question 35

Will you work with my competitors?

Accepted Answer

By default, we may work with businesses in similar industries. However, we offer exclusivity arrangements for an additional fee if you want protection from us working with direct competitors in your market.

Question 36

Do you provide source files (Figma, PSDs)?

Accepted Answer

Source design files are not included in standard projects. You receive the finished, production-ready website. Source files can be provided for an additional fee if needed for future work with other designers.

Question 37

What if my design preferences affect accessibility scores?

Accepted Answer

We counsel all clients on accessibility best practices and recommend WCAG-compliant color combinations and font choices. If you choose to override our recommendations (specific brand colors, font sizes, etc.), we'll document this decision and the 95+ accessibility score guarantee will not apply to those elements. We want your site to be accessible to everyone, but ultimately respect your brand decisions.

Question 38

What if I provide content that has legal issues?

Accepted Answer

You are responsible for ensuring all content you provide (text, images, logos, testimonials) is legally yours to use and doesn't infringe on copyrights, trademarks, or other rights. We don't provide legal review of content. If you're unsure about using certain content, we recommend consulting with a legal professional before publication.

Question 39

Who is responsible for domain and hosting renewals?

Accepted Answer

You are responsible for renewing your domain registration and hosting services. We'll set up reminders and can manage renewals for maintenance subscribers, but ultimately these are your accounts and your responsibility. Failure to renew can result in website downtime or loss of your domain name.

Question 40

Do I own my logo and brand assets?

Accepted Answer

Yes. Upon final payment, you receive full ownership of your logo and all brand assets we create. You'll get source files (AI, EPS, SVG) plus web-ready formats (PNG, JPG). We retain the right to display the work in our portfolio unless otherwise agreed.

Question 41

Can I use the photos anywhere I want?

Accepted Answer

Yes. You receive full commercial usage rights for all photos we deliver. Use them on your website, social media, print materials, advertising - anywhere your business needs them. We retain the right to use images in our portfolio.

Question 42

What support do you offer after launch?

Accepted Answer

Every project includes 30 days of free support and changes after launch. This covers bug fixes, minor content updates, and adjustments. After 30 days, you can subscribe to our monthly maintenance plan or request changes on a per-item basis.

Question 43

How much is ongoing maintenance?

Accepted Answer

Our maintenance subscription is $100/month which includes unlimited small updates, security monitoring, performance optimization, and priority support. Alternatively, individual changes are $100 per change request.

Question 44

What if something breaks on my website?

Accepted Answer

During your 30-day support period, all bug fixes are free. Maintenance subscribers get priority bug fixes at no extra cost. For non-subscribers, we diagnose the issue and provide a quote - often bugs can be fixed quickly and affordably.

Question 45

What happens if you go out of business?

Accepted Answer

We have contingency plans in place. Partner contractors are briefed on our systems and can take over support if needed. You always own your website and hosting, so you can transition to another provider if necessary. We also provide documentation.

Question 46

What if I stop responding during a project?

Accepted Answer

Projects are paused after 30 days of no client response. The deposit is retained to cover work already completed. We make multiple attempts to reach you before pausing. Projects can be resumed when you're ready.

Question 47

Who is responsible for backups after the site launches?

Accepted Answer

During the 30-day support period and for maintenance subscribers, we handle backups. After that, backup responsibility transfers to you unless you're on a maintenance plan. We recommend setting up automated backups through your hosting provider. We can restore from our records for up to 90 days post-launch, after which we may not have copies.

Question 48

What if my hosting provider has issues?

Accepted Answer

If your hosting provider experiences downtime, security breaches, or performance issues, that's outside our control. We can help diagnose whether issues are hosting-related and recommend better providers, but we're not responsible for third-party hosting problems. Maintenance subscribers get priority support for hosting migration if needed.

Question 49

What if a browser update breaks something on my site?

Accepted Answer

Browser updates occasionally change how websites render. We build to current web standards, but can't predict future browser changes. Bug fixes due to browser updates within 30 days of launch are free. After that, fixes are covered by maintenance plans or billed as change requests. We monitor for major browser changes affecting client sites.

Question 50

Do you manage WordPress, Shopify, or other platform websites?

Accepted Answer

Our specialty is modern, high-performance websites built with Astro and React - not managed platforms like WordPress, Shopify, Squarespace, Wix, or Webflow. We don't actively seek management clients for these platforms because they require different maintenance approaches and often can't achieve the same performance standards we guarantee. That said, we understand some businesses have existing sites on these platforms. If you're in this situation, feel free to reach out - we evaluate requests on a case-by-case basis and may be able to help depending on your needs.

Question 51

Do you guarantee Google rankings?

Accepted Answer

We cannot guarantee specific Google rankings because search algorithms are outside our control and constantly changing. What we DO guarantee: 95+ PageSpeed scores at delivery, proper technical SEO setup, and best practices that give you the best chance to rank.

Question 52

What SEO is included with a website?

Accepted Answer

Every website includes foundational SEO: proper meta tags, heading structure, image optimization, mobile-friendly design, fast load times, schema markup, XML sitemap, and Google Analytics/Search Console setup. Ongoing SEO campaigns are a separate service.

Question 53

How long until I see SEO results?

Accepted Answer

SEO is a long-term strategy. You may see initial improvements in 1-3 months, but significant results typically take 6-12 months of consistent effort. This is why our SEO services require a 6-month minimum commitment.

Question 54

Do you offer Google Business Profile management?

Accepted Answer

Yes! We offer complete Google Business Profile optimization and management. This includes profile setup/optimization, weekly posts, review management, and performance tracking. GBP is crucial for local businesses wanting to appear in Google Maps.

Question 55

What if Google changes their algorithm after my site launches?

Accepted Answer

Google updates their search algorithm regularly, sometimes causing ranking fluctuations. We build sites following current best practices, but cannot guarantee rankings will remain stable after algorithm updates. SEO is an ongoing effort - that's why we recommend continued SEO services rather than one-time optimization.

Question 56

Can you guarantee my site won't get hacked?

Accepted Answer

No one can guarantee 100% security. We follow security best practices: secure hosting, SSL certificates, regular updates, and clean code. However, security is an ongoing responsibility. Sites with outdated software, weak passwords, or compromised hosting can be vulnerable. Maintenance subscribers get security monitoring and priority patching.

Question 57

What does Google Business Profile management include?

Accepted Answer

Our GBP management includes profile optimization, weekly posts, photo uploads, review response management, Q&A monitoring, and monthly performance reports. We ensure your listing is complete, accurate, and actively engaging potential customers searching on Google Maps.

Question 58

Can you help me get more Google reviews?

Accepted Answer

We provide review generation strategies and can set up automated review request systems. We'll help you respond professionally to all reviews (positive and negative). However, we never purchase fake reviews or use unethical tactics - Google penalizes these practices severely.

Question 59

How long until I see results from GBP optimization?

Accepted Answer

Initial improvements in local search visibility often appear within 2-4 weeks of optimization. Significant ranking improvements in the Google Maps "Local Pack" typically take 2-3 months of consistent activity. Results depend on your market competition and starting point.

Question 60

Where are you located?

Accepted Answer

We're based in Casper, Wyoming but work with clients nationwide. Most of our communication happens via email and video calls, so location doesn't limit who we can help. We love supporting Wyoming businesses but welcome clients from anywhere.

Question 61

Do you work with any type of business?

Accepted Answer

We work with most legal businesses but do not accept projects involving adult content, gambling, cryptocurrency/NFTs, or other high-risk industries. We specialize in service businesses, local companies, and professional services.

Question 62

Do you use AI in your work?

Accepted Answer

Yes, and we're transparent about it. We use AI tools to enhance productivity for tasks like code generation, content drafting, and image optimization. All AI output is reviewed and refined by humans to ensure quality. AI helps us deliver faster without sacrificing quality.

Question 63

Do you offer white-label services for agencies?

Accepted Answer

Yes, we partner with marketing agencies and consultants who need reliable web development support. Our white-label arrangements include confidentiality, direct communication with your team, and flexible pricing structures.

Question 64

What's the best way to contact you?

Accepted Answer

The best way to reach us is through our contact form or email. This allows us to understand your needs before we talk. For existing clients, you can email anytime and we'll respond within 24 hours on business days.

Frequently Asked Questions

Pricing & Packages(8)

Process & Timeline(11)

Technical Details(10)

Ownership & Legal(12)

Support & Maintenance(9)

SEO & Marketing(9)

General Questions(11)

Still Have Questions?

Popular Topics

Pricing & Costs

Timeline & Delivery

Ownership & Rights

Refunds & Guarantees

SEO & Rankings

Support & Maintenance